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FAQ

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Order Placement & Cancellations

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Mode of Payment
  • Currently, we use Stripe as our payment gateway. Via Stripe, all major credit cards including Master Card, Visa and American Express are accepted.
What is the processing lead time for online orders?
  • All orders (without customized cakes) placed by 2200 hours (GMT +8) will be processed on the same day for next day’s delivery (while slots last).
  • Orders that include customized cakes placed by 2200 hours (GMT +8) will be processed on the same day for earliest delivery three days after order placement (while slots last).
What is the cut off time for next day delivery?
  • Orders (excluding customized cakes) are to be placed one day in advance before 10 p.m. to be applicable for next day delivery.
  • Orders that include customized cakes are not entitled to next day delivery. Earliest delivery for customized cake is three days after order placement.
How many days in advance can I place my order?
  • You can place your orders up to a maximum of 14 days (2 weeks) in advance.
Is there a same-day delivery?
  • No. The earliest delivery is next day delivery with orders placed one day in advance before 10 pm. (For orders excluding customized cakes)
Can I cancel my order and get a refund?
  • No. Cancellations or refunds are not allowed for confirmed orders once payment has been made.
Can I make changes to my order items after I have received the order confirmation via email?
  • Yes. Changes are only allowed for items of the same value. Please contact us by 3 pm at least two days before your delivery. For example, the scheduled delivery is Monday, 1 June 2020. The order items must be confirmed by 30 May 2020.
  • For orders placed for next-day delivery, please contact us within 1 hour once the order has been submitted for any urgent changes.
  • We reserve the right to deny any late order changes
I have ordered and paid in full for an order below $50. Can I top up additional items to be entitled to free delivery?
  • No, we are unable to support such requests for now. Please be rest assured we are working hard to improve this so that we can offer more flexibility to customers.
Can I make changes to my shipping address after I have received the order confirmation via email?
  • Yes. Please contact us by 3 pm at least two days before your delivery. For example, the scheduled delivery is Monday, 1 June 2020. The delivery address must be confirmed by 30 May 2020.
  • For orders placed for next-day delivery, please contact us within 1 hour once the order has been submitted for any urgent changes.
  • We reserve the right to deny any late order changes.
How do I know if I have placed my order successfully?
  • We will send an order confirmation email to the email provided by you, confirming the details of your order. Please make sure to check your Spam or Junk Folders if you do not see our confirmation email in your inbox.
Can I place an advance order for out of stock items?
  • No. All out of stock items will be unavailable for advance orders.
  • Kindly stay tuned for updates on our online store or contact us for more details on the specific item you are looking for order.
I am interested in placing a bulk order; what should I do?
  • Please send your bulk order requests to loremipsum@ipsum.com and our team would respond your enquiry within one to two working days.
Are your products Halal?
  • No. We are not Halal Certified.
Is there vegan or gluten-free options available?
  • Most of our products contain butter, eggs, and milk, as part of the baking process. You may contact us via loremipsum@ipsum.com for assistance on specific products.
Where do I find your product allergen information?
  • Each product has its main ingredients and allergen information listed on its page.
Where do I find your product shelf-life information?
  • Each product has its shelf-life information listed on its page.
Will candles and knife be provided?
  • You may include your request for candles and knife at the ordering page. If you require a candle for a non-cake item, kindly contact us. Due to overwhelming response, we are unable to accommodate special requests for now, but rest assured we are working hard to improve this so that we can offer more flexibility to customers.
Can I request for “Happy Birthday” tag?
  • Yes, you may include your request at the ordering page.
Can I request for a card for my well-wishes or gift messages?
  • No. Card is not available at the moment, but rest assured we are working hard to improve this so that we can offer more flexibility to customers.

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